Free training for your team: Get more out of every customer interview.
We conduct hundreds of customer interviews each year. Let us teach your team the methods behind them.
For operators
Your customers know what is working and why some of them leave. We train leadership teams to get those answers in-house.
They learn how to:
- Choose the right type of study for each business question.
- Write outreach that gets customers to sign up for calls.
- Craft interview questions that encourage customers to open up.
- Lead calls that surface crucial information while making customers feel great.
“We used to treat customer calls as friendly check-ins. Now our team knows which study fits the question and how to ask what we really need to know.”
For investors
Expert calls are some of the most valuable hours in diligence. We teach deal teams to make every call count.
We train deal teams to:
- Give the expert networks a brief that surfaces the best-fit experts.
- Screen for experts who can speak directly to your thesis.
- Build a guide that gets experts past the obvious answers.
- Lead a call that gets you the evidence the deal needs most.
“This session was exactly what our team needed: clear, practical ways to get more out of every expert network call.”
Free one-hour training webinar
An overview of our best practices, tailored to your deal team, your portfolio company leaders, or any operating team.
Want more in-depth training?
We can also provide deeper training and support, including:
- A half-day deep dive into every element of our method
- Live calls run alongside your team with coaching in real time
- Structured feedback on calls your team runs on its own